Frequently Asked Questions
You’ve got questions. We’ve got details.
Whether you need help getting a transaction to closing, keeping your business organized, or scheduling an important signing, here’s what to know about working with Closing Desk TX.
Transaction & Listing Coordination
Who do you work with?
We support real estate agents, brokers, and teams with transaction and listing coordination. We also provide administrative and marketing support for business owners and notary and signing services for individuals, families, and professionals.
What does a transaction coordinator do?
We help organize transaction documents, track important dates, coordinate communication, and follow up on administrative tasks from contract to close. Your service agreement outlines the specific support included.
What is included in listing coordination?
We help organize listing paperwork, coordinate information and materials, and keep administrative tasks moving as you prepare to bring a property to market. We confirm the scope with you before getting started.
Can you help with a transaction that is already underway?
Contact us with the current stage, upcoming deadlines, and support needed. We’ll review the details and confirm whether we can step in.
Can we keep using our current systems?
Tell us which platforms and processes you use. We’ll discuss access, responsibilities, and how our support can fit your workflow.
How do we get started?
Request a discovery call or complete our contact form. We’ll discuss your needs, confirm the scope and pricing, and provide onboarding instructions.
Administrative & Marketing Support
Do you only support real estate businesses?
No. Our administrative and marketing support is also available to other business owners who need help keeping things organized and getting tasks completed.
What administrative tasks can you help with?
Support may include document organization, data entry, scheduling, follow-up, and workflow coordination. Tell us what’s taking up your time, and we’ll confirm what we can take off your plate.
What marketing services do you offer?
We help with flyers, postcards, social media content, listing presentations, and other agreed-upon marketing materials. You provide your business details, brand assets, and any required approvals.
Can we request a one-time project or ongoing support?
We welcome inquiries for both. Availability, deliverables, turnaround times, and pricing are confirmed before work begins.
Notary & Signing Services
What types of signing appointments do you handle?
We provide mobile notary services, real estate and loan signing support, and estate planning document signing support. Share the document type and appointment details so we can confirm the appropriate service.
Can you come to our location?
We offer mobile appointments in Houston and surrounding areas, subject to availability. Provide your city or ZIP code when requesting service so we can confirm travel arrangements and pricing.
Do you offer evening, weekend, or same-day appointments?
These appointments may be available. Contact us with your preferred time and location. Availability and any additional charges are confirmed before booking.
What should we have ready?
Have your documents, acceptable identification, all required signers, and any signing instructions ready. Tell us beforehand if witnesses, printing, scan-backs, or document delivery are needed.
Should we sign documents before the appointment?
Please wait until your appointment unless you have been instructed otherwise. If a document is already signed, let us know before the appointment so we can review the signing requirements.
Can you help with estate planning documents?
We provide signing and notary support for documents supplied by you or your attorney, including trust documents, powers of attorney, and related estate planning paperwork, as applicable. We confirm signing instructions and witness arrangements in advance.
Can you prepare documents or explain their legal meaning?
We do not prepare or select legal documents or provide legal advice. Questions about document wording, legal effects, or which documents you need should be addressed before your appointment with the professional responsible for your documents.
Can you provide printing, scan-backs, and document return?
These services can be requested when booking. Please provide the package size, delivery instructions, and deadlines so we can confirm availability and pricing.
Pricing & Scheduling
How much do your services cost?
Pricing depends on the service, scope, timing, and any additional requirements. We confirm pricing before work begins. For notary appointments, the quote identifies applicable notarial charges and any separately agreed travel or support services.
Is submitting a request the same as booking an appointment?
No. Your appointment is booked after we confirm availability, service details, pricing, and any required payment.
What if we need to cancel or reschedule?
Contact us as soon as possible. The cancellation, rescheduling, and refund terms provided with your booking or service agreement will apply.
How should we send documents?
Start with our contact form and a general description of what you need. Please do not enter Social Security numbers, account numbers, or sensitive document details. We’ll provide instructions for submitting documents.
We look forward to reviewing your submission!
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